What is findIQ?

This article provides a concise overview of findIQ – what the application does and how it is structured.

Written By Tommy Giesbrecht

Last updated 3 months ago

At the core of findIQ is an intelligent AI model that supports structured troubleshooting and the execution of recurring routines. The goal is to minimize downtime – even when no experienced specialists are available on site.

To achieve this, the AI captures expert knowledge from practice, structures it, and makes it instantly usable in the field. The knowledge base can be continuously expanded and improves with every use.

Structure of the findIQ Solution

The solution is divided into four core areas that together form a seamless knowledge and service platform:

How to Navigate Through the Sections in the Application

Using the dropdown menu in the top left corner, you can switch at any time between the Knowledge Hub, the Service Guide, and the Insights Panel.

Field Echo is not a separate section within the application. Its functions are distributed across different areas. You can find detailed information on this in the respective chapters.

The visibility of the sections depends on your user role.

  • Operator: You have access to the Service Guide.

  • Editor: In addition, you gain access to the Knowledge Hub.

  • Administrator: You also get access to the Insights Panel.”

Your role is defined by your organization. This ensures clarity about your tasks, responsibilities, and access rights. If your role needs to be changed, please contact the responsible person within your organization.

Want to explore the modules in more detail? Head over to the Help Center, where each section offers in-depth explanations, practical examples, and best practices.

Pro tip: Use the Help Center search to quickly get answers to your questions!