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Security & Compliance

Data protection

Which data findIQ stores, which of it is personal, who has access, how the logbook works and how data is deleted.

Written By Tommy Giesbrecht

Last updated About 3 hours ago

findIQ mainly stores technical knowledge about machines and plants. Personal data is limited to what is needed to run the service.

Which data does findIQ store?

Category

Examples

Personal data?

Knowledge content

Machines, templates, symptoms, causes, heatmaps, routines, documents, images, videos

No, as long as no people are named in it

User accounts

Name, email address, company, role, user groups

Yes

Service cases and logbook

Diagnosis, status, steps taken, timestamps, name or initials of the person working on the case

Yes

Technical usage data

User ID, IP address, access logs, error messages

Yes, indirectly

AI inputs

Chat inputs to Quinn, uploaded documents and videos

No, unless personal data is entered

findIQ does not process special categories of personal data such as health data. Please avoid personal data in content where it is not needed, for example names in routines or faces in photos.

Data processing agreement

findIQ processes your data as a processor on your behalf and only to provide the service. Every customer concludes a data processing agreement (DPA) before using the app. Sub-processors are listed in the DPA, see Certifications and contracts.

Where is data stored and who has access?

  • Data is stored in Germany, separately for each customer. Details: Hosting and backups

  • Within your company, your administrators control access, see Roles and access rights.

  • At findIQ, only a small number of senior engineers have access to the production infrastructure. Support access to your content only takes place at your request.

AI

Your data is not used to train AI models. Details: How findIQ uses AI

Logbook

The logbook documents service cases: who opened or processed a case, when, the diagnosis, the fault and the steps taken. It serves traceability, collaboration and improving the knowledge base, not monitoring the performance of employees.

Entries are visible to all users who have access to the machine through their role.

In addition, findIQ logs system events such as error messages and access logs to operate the service.

Ownership and deletion

  • findIQ does not acquire any rights to your data.

  • Users can delete their own account.

  • After the contract ends, your data is returned to you and deleted at findIQ. Backups expire after a maximum of six months. Statutory retention obligations remain unaffected.

Requests and incidents

findIQ informs you without undue delay about data protection incidents that affect your data. More: Security measures

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