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Security & Compliance

Hosting and backups

Where your data is stored, which hosting options findIQ offers, availability and how backups are made.

Written By Tommy Giesbrecht

Last updated About 3 hours ago

Where your data is stored

  • With the SaaS option, your data is stored on Hetzner servers in Falkenstein, Germany (video).

  • Backups are additionally stored in Microsoft Azure, end-to-end encrypted, in a data centre in Germany (Germany West Central, Frankfurt).

  • Which sub-processors are involved for which purpose is listed in our data processing agreement (DPA), see Certifications and contracts.

Hosting options

Option

Who operates it

What to consider

SaaS (recommended)

findIQ operates, maintains and updates the software on Hetzner servers in Germany

Fastest provisioning and support

Private cloud

The software runs in your own cloud

findIQ has only indirect access, which can slow down support

On-premise

You operate and maintain the software on your own servers

You are responsible for IT security; updates and support access take considerably more effort

System requirements for private cloud and on-premise:

  • 4-core CPU

  • 16 GB RAM

  • 120 GB disk space

  • Ability to run Docker containers

Optional features connect to sub-processors listed in our DPA. They can be deactivated on request; with private cloud or on-premise, you configure them yourself.

Why SaaS?

  • Maintenance, updates, backups and security measures are handled by findIQ.

  • The software is available quickly, and support can respond directly.

  • findIQ offers availability of more than 99.5%. An incident response team handles disruptions.

Backups

  • The entire system is backed up automatically every 2 hours.

  • The backup system is checked automatically for functionality.

  • Backups are kept for a maximum of six months.

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