Knowledgebase from expert knowledge

Article goal: After reading this article, you can use Quinn to turn what your experts know into symptoms, causes, likelihoods and routines: from interview transcripts, from videos, or live in an expert interview by voice or chat.

New to Quinn? Start with What is Quinn? and Working with Quinn. For manuals and ticket exports, see Create a knowledgebase from documents.

1. Create routines from an interview transcript

What you get

• Routines in an existing template, each based on a procedure the expert describes in the transcript.

• Steps, requirements, safety notes and a maintenance interval, if the expert mentions them.

Step by step

1. Attach the transcript (e. g. Word or PDF) and name the template.

   📝 "Create the maintenance routines described in this interview transcript for the template CPF-6R Counter-Pressure Bottle Filler."

2. Check the proposal. Quinn proposes the routines it found in the transcript and skips any that already exist in the template.

   

3. Review the routine cards. Spoken explanations are often incomplete or out of order. Check each step and add anything the expert only implied.

   

4. Save. Quinn reports which routines were created and whether anything failed.

   

2. Create routines from a video

What you get

• Routines in an existing template, based on the procedure shown and explained in the video.

• Steps in the order they are carried out in the video.

• A video clip attached to each step, so every step can be reviewed in context.

Step by step

1. Attach the video (e. g. MP4) and name the template.

   📝 "Create a routine from this video for the template CPF-6R Counter-Pressure Bottle Filler."

2. Choose the template. If you didn't name one, Quinn asks which template the routine should be saved to.

   

3. Review the routine card. Check the steps against the video clips attached to each step and edit them as needed.

   

4. Save. Quinn reports which routines were created, how many clips were attached and whether anything failed.

   

3. Add fault patterns in an expert interview

In an expert interview, Quinn asks the questions and you answer from experience. Quinn turns your answers into symptoms, causes and likelihoods, and shows the heatmap growing as you go.

What you get

• New symptoms and causes in an existing template, or a new heatmap.

• Likelihoods for every link you describe.

• Existing entries reused instead of duplicated.

Step by step

1. Start an expert interview and name the machine. Tell Quinn how much time you have.

   📝 "I'd like to do an expert interview to add two fault patterns to the heatmap of the CPF-6R Counter-Pressure Bottle Filler. I have about five minutes."

2. Describe what you observe. Start with a symptom (what you see, hear, smell, feel or measure) or with a cause. Quinn then asks for the matching opposites.

   📝 "Sometimes the same head fills low on every single row. Always the same position, and the other five are fine."

3. Answer Quinn's questions. Quinn asks what causes the symptom, or which symptoms a cause shows. If something you name already exists in the heatmap, Quinn links to it instead of creating a duplicate.

4. Rate the links. For each new link, Quinn asks how often the cause leads to the symptom.

5. Review the preview. Quinn shows the new symptoms, causes and links. Correct anything that is off.

6. Save. Quinn writes the changes to the heatmap and confirms what was added.

Talk instead of type

Use the voice interface to speak your answers instead of typing them. Speak as you would to a colleague. Quinn filters out filler words, repeats what it understood, and asks you to confirm.

There’s a dictate and an interactive mode. Both need to be activated for users joining findIQ before October 15 ‘26.

Likelihoods from expert knowledge

Quinn asks for each link: "How often does this cause lead to this symptom?" and offers four answers: Never, Rarely, Often and Always. If you answer vaguely, for example "sometimes", Quinn asks you to pick one of the four.

Expert knowledge gives the most accurate likelihoods, because it reflects how the machine actually behaves. If you prefer to keep it simple, tell Quinn to set the links you described to Often and everything else to Never.

4. Build a routine in an expert interview

What you get

• A routine in an existing template, built from your spoken or typed description.

• Steps with durations, requirements, safety notes and a maintenance interval.

• Optional: links from the routine to the causes it fixes or prevents, so it appears as the fix in Troubleshooting.

Step by step

1. Start an expert interview and describe the routine: what it is for, how long it takes and who does it.

   📝 "I'd like to build a new routine for the CPF-6R Counter-Pressure Bottle Filler. It's our morning start-up check: three steps, about six minutes, done by one trained operator before the first run of the day."

2. Describe the steps one by one. Include target values, what goes wrong if the step is skipped, and safety notes. Quinn repeats each step in its own words and asks for the next one.

   📝 "Step one: check the supplies. The CO2 regulator must read 25 psi, and the compressed air 95 to 100 psi at the machine."

3. Answer follow-up questions. Quinn may ask how often the routine runs, who does it, or what to do if a value is out of range.

4. Review the routine card. Check the steps, durations, requirements and safety notes.

5. Save and link. Ask Quinn to link the routine to the causes it prevents. Quinn suggests matching causes from the heatmap. Accept or adjust them.

   📝 "Please create the routine and link it to the causes it prevents in the heatmap."

Troubleshooting

Related: Create a knowledgebase from documents · Working with Quinn · Quality check · Quinn FAQ