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What is findIQ?

This article provides a concise overview of findIQ – what the application does and how it is structured.

Written By Tommy Giesbrecht

Last updated 3 months ago

At the core of findIQ is an intelligent AI model that supports structured troubleshooting and the execution of recurring routines. The goal is to minimize downtime – even when no experienced specialists are available on site.

To achieve this, the AI captures expert knowledge from practice, structures it, and makes it instantly usable in the field. The knowledge base can be continuously expanded and improves with every use.

Structure of the findIQ Solution

The solution is divided into four core areas that together form a seamless knowledge and service platform:

The Knowledge Hub is the starting point for all work with findIQ. It serves as the central place where all content is collected, organized, and managed:

  • Error Knowledge: Causes and symptoms are visualized in the Heatmap – a flexible, purpose-built format for structured troubleshooting.

  • Routines: Recurring processes and fixes are stored as clearly structured instructions.

  • findIQ Assistant: Helps extract content from existing documents (e.g., operating manuals, service reports) and transforms it into a structured, reusable format.

With every use, the digital knowledge base grows – and becomes smarter.

The Service Guide makes stored knowledge immediately usable:

  • Guided Troubleshooting: Step-by-step instructions supported by AI.

  • Instantly Available Routines: For maintenance, repair, or inspection processes.

  • Automatic Logbook: Every action is documented – ensuring full transparency and traceability.

Valuable knowledge often emerges at the very moment a problem is solved. With Field Echo, nothing gets lost:

  • Direct Input: Users can record new causes, symptoms, or solutions right away.

  • AI-Powered Analysis: The AI automatically evaluates logbook entries and generates suggestions to improve the knowledge base.

  • Continuous Improvement: The system evolves continuously – fueled by real-world experience.

This way, the system continuously evolves – through real-world experience.

The Insights Panel helps you evaluate knowledge with customized dashboards. From this, you can derive concrete actions, such as:

  • Analyzing recurring root causes of errors

  • Identifying training needs or opportunities for product improvement

This way, operational knowledge becomes a true strategic lever.

How to Navigate Through the Sections in the Application

Using the dropdown menu in the top left corner, you can switch at any time between the Knowledge Hub, the Service Guide, and the Insights Panel.

Field Echo is not a separate section within the application. Its functions are distributed across different areas. You can find detailed information on this in the respective chapters.

The visibility of the sections depends on your user role.

  • Operator: You have access to the Service Guide.

  • Editor: In addition, you gain access to the Knowledge Hub.

  • Administrator: You also get access to the Insights Panel.

Your role is defined by your organization. This ensures clarity about your tasks, responsibilities, and access rights. If your role needs to be changed, please contact the responsible person within your organization.

Want to explore the modules in more detail? Head over to the Help Center, where each section offers in-depth explanations, practical examples, and best practices.

Pro tip: Use the Help Center search to quickly get answers to your questions!