Skip to main content- Overview & Getting StartedThis article gives you an initial overview of the key areas of the Knowledge Hub.
- Heatmap and RoutinesfindIQ allows you to create your own digital knowledge base - consisting of a heat map and the associated troubleshooting routines. The aim is to capture, structure and directly utilise the knowledge gained from service experience.
- ChainLearn how to connect templates with linkages and represent complex error patterns.
- MachinesHere you’ll learn how machines are created, organized, and linked with access rights.
- Manage MetadataHere you’ll learn how metadata helps structure knowledge clearly, manage it consistently, and apply it effectively in symptoms, causes, and routines.
- Quality checkLearn how to use the automatic Quality check and Quality score for heatmaps to identify gaps and improvement opportunities in your knowledge base.
- Heatmap ExportLearn how to export the symptom-cause heatmap of a template as an Excel file.
- Heatmap FiltersLearn how to use filters and filter groups to narrow down causes, symptoms, and labels in the heatmap view.
- Variants (Closed Beta)Learn how to use the heatmap filter and filtered test runs to represent multiple machine variants within a single heatmap.
- User SuggestionsThis article explains how administrators and editors review, edit, and manage user suggestions in the Knowledge Hub and how accepted suggestions are integrated into the heatmap.
- AI SuggestionsThis article explains how administrators and editors can use AI Suggestions to optimise existing templates based on real service cases, resulting in faster fault resolution, fewer clicks, and more accurate probabilities.