What is Insights?

Insights transforms operational service data into strategic insights.

It provides:

• Preconfigured dashboards with key performance indicators

• Customisable views for individual analysis

• Tools to analyse service performance and findIQ usage

Insights helps organisations understand patterns, optimise processes, and improve decision-making.

Access and navigation

Insights is only accessible to administrators.

Insights is part of the Knowledge Hub. To open it:

1. Make sure Knowledge Hub is selected in the switcher in the top-left corner.

2. Click Insights in the navigation on the left.

Logbook Analytics – Standard Dashboards and Custom Views

The Logbook Analytics area contains a preconfigured dashboard with all relevant KPIs.

What can I do in Logbook Analytics?

You can:

• Add templates: Select predefined dashboard templates via Select Template

• Create custom dashlets: Use + Add View to create your own views

• Filter data by:

  • Creation date

  • Last updated date

  • Individual machines

• Export dashboards: Download dashboards as PDF files

FAQ

Who can access Insights?

Only users with the Administrator role can access Insights.

Is Insights available in all languages?

No. Insights is currently in beta and is only available in English. Additional languages will be added in future releases.

Can I export dashboards and analyses?

Yes. All dashboards in the Log Analytics area can be exported as PDF files.

Can I customise the dashboards?

Yes. You can:

• Add predefined templates

• Create your own custom views using + Add View

• Filter dashboards by date or machine

Does Insights affect productive systems?

No. Insights is a read-only analytics area. It does not change templates, heat maps, or operational data.

Why do I not see any data in my dashboards?

This can happen if:

• No log data is available yet

• Filters are too restrictive

• Templates have not been used in productive service cases